AT HOP card only on buses starting Monday 23rd March

Auckland Transport


Students and families using the AT bus service for their school journey will not be able to use cash from Monday 23 March to minimise the risk of the transmission of Covid-19 in our community. 

Removing cash fares on buses and at service centres From Monday 23 March

Customers will be expected to pay their fare using AT HOP cards only. This will eliminate cash handling on buses and at depots to reduce the risk of transmission of the virus through touching money and interacting with customers.

Our priority is to protect our customers and staff to ensure we can continue to deliver public transport.

To get a HOP card go to or visit a Customer Service Centre

Is it safe to travel on public transport?

We are making it safer for people to travel on buses, trains and ferries so long as they are feeling well. Auckland Transport has already been taking proactive steps to ensure we are ready for a possible escalation of COVID-19. Some of these steps include:

Asking Aucklanders to follow the Ministry of Health’s guidelines on self-isolation

Giving personal hand sanitisers to our frontline staff and reminding them that washing and drying hands is still the most effective means of practising good hygiene

Cleaning AT buses, trains and ferries on a regular basis and stepping up the cleaning of surfaces like handrails. We have also identified plans to carry out even more extensive cleaning of our buses, trains, ferries and facilities, if recommended by the Ministry of Health

Building 14 new public hand sanitiser stands to install at key locations across our transport network. All toilets across our transport network are also being fitted with hand sanitiser dispensers

Making sure information and advice from the Ministry of Health on preventive measures are being supplied to our staff, operators and contractors. The frequency of these updates has increased since the first confirmed COVID-19 case in New Zealand was reported

Displaying Ministry of Health posters regarding COVID-19, as well as hand hygiene, in our offices, buses, trains, ferries and other facilities

Creating a COVID-19 section of our website, which we will continue to update with the latest information


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